Legal

Booking Terms & Conditions

SW Mobile Car Valeting LTD, trading as SW Car Care — by making a booking, you agree to the terms for the service you book.

Valeting & Detailing

Access & Parking

The vehicle must be accessible at the agreed location and there must be a safe and legal place for us to work. Please ensure we have sufficient space around the vehicle.

Travel & Coverage

Travel is included within the postcode districts we cover. Addresses outside them in the CF, NP and SA postcode areas can usually still book — the extra mileage is calculated automatically at £1.70 per mile from the closest district we cover and shown to you before you confirm.

Water & Power

We operate as a fully mobile service and carry the equipment required to complete your valet.

Vehicle Condition

Please remove personal belongings and valuables before your appointment. SW Mobile Car Valeting LTD, trading as SW Car Care, cannot accept responsibility for personal items left inside the vehicle.

Heavy Soiling

Excessive pet hair, mud, mould, stains, bodily fluids or unusually heavy soiling may require additional time and may incur an additional charge. We will discuss any additional charge with you before carrying out the extra work.

Results

While we aim to achieve the best possible result, some stains, scratches, odours, defects or contamination may be permanent and complete removal cannot be guaranteed.

Existing Damage

We are not responsible for pre-existing damage, loose or damaged trim, failing paintwork, lacquer peel, damaged upholstery or other defects that become apparent during normal cleaning.

Cancellations

No deposit is taken to book. Please give us at least 24 hours' notice if you need to cancel or rearrange your appointment. Repeated late cancellations or missed appointments may incur a charge to cover the reserved slot and travel — we will always discuss any charge with you first.

Weather

As a mobile service, appointments may occasionally need to be rearranged due to severe or unsafe weather conditions. If we need to rearrange your appointment, we will contact you as soon as possible.

Arrival Times

Appointment times are estimates and may be affected by traffic, previous jobs or circumstances outside our control. We will make reasonable efforts to notify you of significant delays.

Payment

There is no deposit and no call-out fee. You can pay securely by card when you book, or pay on the day — your choice at checkout. Payment is due on completion unless the booking has already been paid online. Any additional work requested and agreed during the appointment will be added to the final amount. If you paid online and cancel, we refund the payment in full.

Photography

We may take before-and-after photographs of vehicles for quality control and marketing purposes. Registration plates and other identifying information may be obscured where appropriate. Please tell us before work begins if you do not want your vehicle photographed for marketing.

ECU Remapping

Booking Requests

Remap bookings are taken as a time request. Your requested date and time is not confirmed until the technician approves it or offers alternative times, which you will receive by text and email. Nothing is booked or charged until a time is confirmed.

Vehicle Suitability

Remapping is only available for suitable vehicles. Performance figures shown before booking are estimates based on your vehicle's engine variant — actual gains can vary with vehicle condition, mileage, fuel quality and existing modifications. If we cannot offer the service for your specific vehicle, we will let you know and nothing will be charged.

Vehicle Condition & Responsibility

Your vehicle must be in good mechanical health with no existing engine or gearbox faults, warning lights or known issues. Remapping is carried out at the owner's risk; SW Mobile Car Valeting LTD, trading as SW Car Care, cannot accept responsibility for pre-existing mechanical weaknesses or faults that become apparent after tuning. We recommend your vehicle is regularly serviced and well maintained.

Insurance & Warranty

A remap is a modification to your vehicle. You are responsible for declaring it to your insurer, and it may affect your manufacturer warranty. By booking you confirm you understand and accept this.

Access & Parking

The vehicle must be accessible at the agreed location with a safe and legal place for us to work, and sufficient space around the vehicle.

Travel & Coverage

Cancellations

Arrival Times

Appointment times are estimates and may be affected by traffic, previous jobs or circumstances outside our control. We will make reasonable efforts to notify you of significant delays.

Payment

There is no deposit and no call-out fee. Payment is due on completion of the remap, by card or cash on the day. Any additional work requested and agreed during the appointment will be added to the final amount.

Photography

We may take photographs of vehicles for quality control and marketing purposes. Registration plates and other identifying information may be obscured where appropriate. Please tell us before work begins if you do not want your vehicle photographed for marketing.

SMART Repairs

Quotes

SMART repairs are quoted individually from the details and photos you provide. Your quote shows a fixed price (inclusive of VAT where applicable), what's included and the estimated duration, and is valid for 150 days from the date it is sent.

Quote Accuracy

Quotes are based on the photos and information supplied. If the damage is found to be more extensive than shown or described, we will discuss any change to the price with you before carrying out extra work. If the repair is beyond what can be achieved with a mobile SMART repair, we will tell you rather than attempt unsuitable work.

Accepting & Booking

Accepting a quote lets you choose an available date and time from our diary. Your appointment is only confirmed once you have selected a slot — you will receive confirmation by email and text.

Access, Parking & Workspace

The vehicle must be accessible at the agreed location with a safe, legal place for us to work and sufficient space around the damaged area. Some repairs require reasonable weather conditions or shelter; if conditions on the day make a quality repair impossible, we will rearrange at no cost to you.

Results

SMART repair is a localised cosmetic repair technique. While we aim for the best possible finish, some repairs may not be a perfect invisible match — particularly on certain colours, textures or heavily damaged panels — and this will be explained honestly before work begins.

Existing Damage & Parts

We are not responsible for pre-existing damage, previous poor repairs, rust underneath the damaged area, or trim and parts that fail due to age or prior deterioration when removed and refitted as part of the repair.

Cancellations & Refunds

You can cancel from your quote or booking link at any time. Cancellations made more than 24 hours before the appointment are refunded in full where payment has been taken. Cancellations within 24 hours of the appointment are not refunded, as the slot and travel have been reserved for you.

Arrival Times

Appointment times are estimates and may be affected by traffic, previous jobs or circumstances outside our control. We will make reasonable efforts to notify you of significant delays.

Payment

Payment is due on completion of the repair unless already paid. Any additional work requested and agreed during the appointment will be added to the final amount.

Photography

We may take before-and-after photographs of repairs for quality control and marketing purposes. Registration plates and other identifying information may be obscured where appropriate. Please tell us before work begins if you do not want your vehicle photographed for marketing.

By confirming your booking, you confirm that you have read and accepted these terms and conditions.

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