Legal
Booking Terms & Conditions
SW Mobile Car Valeting LTD, trading as SW Car Care — by making a booking, you agree to the following terms.
Access & Parking
The vehicle must be accessible at the agreed location and there must be a safe and legal place for us to work. Please ensure we have sufficient space around the vehicle.
Travel & Coverage
Travel is included within the postcode districts we cover. Addresses outside them in the CF, NP and SA postcode areas can usually still book — the extra mileage is calculated automatically at £1.70 per mile from the closest district we cover and shown to you before you confirm.
Water & Power
We operate as a fully mobile service and carry the equipment required to complete your valet.
Vehicle Condition
Please remove personal belongings and valuables before your appointment. SW Mobile Car Valeting LTD, trading as SW Car Care, cannot accept responsibility for personal items left inside the vehicle.
Heavy Soiling
Excessive pet hair, mud, mould, stains, bodily fluids or unusually heavy soiling may require additional time and may incur an additional charge. We will discuss any additional charge with you before carrying out the extra work.
Results
While we aim to achieve the best possible result, some stains, scratches, odours, defects or contamination may be permanent and complete removal cannot be guaranteed.
Existing Damage
We are not responsible for pre-existing damage, loose or damaged trim, failing paintwork, lacquer peel, damaged upholstery or other defects that become apparent during normal cleaning.
Cancellations
No deposit is taken to book. Please give us at least 24 hours' notice if you need to cancel or rearrange your appointment. Repeated late cancellations or missed appointments may incur a charge to cover the reserved slot and travel — we will always discuss any charge with you first.
Weather
As a mobile service, appointments may occasionally need to be rearranged due to severe or unsafe weather conditions. If we need to rearrange your appointment, we will contact you as soon as possible.
Arrival Times
Appointment times are estimates and may be affected by traffic, previous jobs or circumstances outside our control. We will make reasonable efforts to notify you of significant delays.
Payment
There is no deposit and no call-out fee. You can pay securely by card when you book, or pay on the day — your choice at checkout. Payment is due on completion unless the booking has already been paid online. Any additional work requested and agreed during the appointment will be added to the final amount. If you paid online and cancel, we refund the payment in full.
Photography
We may take before-and-after photographs of vehicles for quality control and marketing purposes. Registration plates and other identifying information may be obscured where appropriate. Please tell us before work begins if you do not want your vehicle photographed for marketing.
By confirming your booking, you confirm that you have read and accepted these terms and conditions.